New Queuing System!

Yes! Citizens may reserve their place in line through the weblink or QR code available at the front doors of the Administrative Building as early as 6:50am Monday through Thursday. If you use the QR code to get in line you may head directly down to the lobby once the doors open at 7am. If you used the weblink and entered a cell phone number reply '2' to the text message you received to check in as arrived and head down to the lobby. If you don't have a smart phone stop at our attendant's station and they will get you marked as arrived.  

Click on the weblink: Pennington County Queue

Enter your first and last name and your phone number into the required fields.

If you are processing on behalf of a business, please enter the name and phone number of the individual processing the transaction in the office and the business name in the company name field.

In the 'How can we help you today?" field select your transaction type. There are descriptions for each selection to assist you in choosing the correct one. If you believe none of the descriptions fit your transaction, please select 'Other'.  Once all the required fields have been entered hit 'Join'. You will receive a text confirming your place in line and estimated wait time if you entered a cell phone number. Once it is your turn you will receive another text telling you which desk to go to. 

If you don't have a cell phone, we have multiple monitors in the lobby displaying the queue. Watch for your name- once it's your turn your name will move to the top with the desk number you are being called to. 

To join the queue using the QR code available on the front doors of the Administrative Building or in the lobby of the Treasurer's Office you will need to use the camera on your smart phone. 

Open your camera* and zoom in on the QR code. A yellow link should appear on your screen (usually towards the bottom). Click the link it will take you to the queue login page. Enter your first and last name, phone number, and in the "How can we help you today?" field select your transaction type. Once you have entered all the required fields hit the join button. 

If you are processing on behalf of a business, please enter the name and phone number of the individual processing the transaction in the office and the business name in the company name field.

You are now logged into the queue! If you entered a cell phone number you will receive a text stating your place in line and estimated wait time. Once it is your turn you will receive another text telling you which desk to go to. 

If you don't have a cell phone, we have multiple monitors in the lobby displaying the queue. Watch for your name- once it's your turn your name will move to the top with the desk number you are being called to. 

 *Do not use an app other than the camera to scan the QR code. It will take you to an unrelated page.

Our new queue system allows citizens to reserve their place in line. If you use the weblink to remotely get in line you will get a notification showing your place in line and estimated wait time. You have the flexibility to wait at home, in your car or even run an errand or go grab lunch without losing your place in line. 

If you use the QR code available in our office, or are assisted by the attendant, to get in line you still have the flexibility to wait in the lobby or leave the building. If you entered a cell phone number reply to the initial text with '2' or let our attendant know you are back, and they will check you in as arrived.