Technology Manager
Pennington County ESCC is currently looking to add a Technology Manager to our team.
 
 
 

POSITION DESCRIPTION:

The PSAP (Public Safety Answering Point) Technology Manager is responsible for overseeing the technological infrastructure and systems within the PSAP, ensuring their efficient operation and alignment with the needs of emergency services. This role requires a deep understanding of telecommunications, computer-aided dispatch (CAD) systems, radio systems, and emerging technologies to enhance emergency response capabilities. The PSAP Technology Manager collaborates with various stakeholders including emergency responders, IT personnel, vendors, and government agencies to ensure seamless communication and effective response to emergencies. This position’s duties are directly related to the management and general operations of the Pennington County ESCC-911.  The Salary range for this position is $32.43/hour to $37.17/hour depending on experience.

 

EDUCATION AND/OR EXPERIENCE REQUIRED:

• High school diploma or general education degree (GED) required.

• Bachelor's degree in Information Technology, Computer Science, Telecommunications, or related field, or previous suitable experience in a similar role, preferably in a public safety or emergency services environment.

• Knowledge of telecommunications systems, CAD systems, radio systems, and other PSAP technologies.

• Experience with project management, including planning, implementation, and evaluation of technology initiatives.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.

• Strong problem-solving abilities and attention to detail.

• Knowledge of regulatory requirements and industry standards related to PSAP technology.

• Relevant certifications (e.g., APCO Certified Public-Safety Communications Official) are a plus.